In short: A trusted free first stop for everyday problems in England and Wales; Scotland and Northern Ireland have separate services.
- Free
- Independent charity
- England and Wales only
- Not tested by us
Before you sign up
Checked 2026-09-28 · based on official and public sources · not tested by us
Free, independent UK advice on benefits, debt, housing, work, consumer rights and immigration.
Data sheet
Compiled from the public sources linked below
| What it does | Free, independent UK advice on benefits, debt, housing, work, consumer rights and immigration. |
|---|---|
| Cost | Free. |
| Sign-up | No sign-up. |
| Operator | Citizens Advice (charity) |
| Caution | Serves England and Wales (separate Scotland and Northern Ireland services). |
When to use it
People in England or Wales facing a benefits, debt, housing, work or consumer rights problem and needing independent advice.
Before you use it
It covers England and Wales; Scotland and Northern Ireland have separate Citizens Advice services.
How to use it
- Go to citizensadvice.org.uk
- Find the advice topic that matches your problem
- Follow the guidance or contact an adviser
Why people use it
Its digital service had 48 million visits in 2016, and four in ten Britons contact Citizens Advice at some point.
Checked 2026-09-28 · compiled from public sources; we have not tested it ourselves. Terms change, so check the official pages before you rely on it. · Official site · Wikipedia: Citizens Advice